REI was pleasure today.

I worked at REI again today.  There were about 8 people in line.  Since it is the Saturday of our Anniversary Sale, we were very busy.  A very disgruntled customer came up my coworker and said, "Do I really have to wait in this line?  I have a problem with my stuff."  She replied that he did, and he stormed off.  People, I work at Customer Service.  Everyone has some sort of issue going on.  When it was his turn, I was the one to help him.  Heaven help me!  He approached the desk and said, "I hate this store.  You sold me the wrong items!"  He then THREW his stuff at me!  No exaggeration.  My manager was helping a customer right next to me, and said, "You will not throw things at my employees!"  He would have escorted him out, but we can't prevent him from making a return.  Andy also told him that he can take his future business elsewhere.  I processed the return, and the whole time he was telling me how much he hated us and the store, and how he was never going to shop here again.  I was trying to be as patient as I could.  What makes it my fault that he bought the "wrong" items?  I wasn't there.  I can't believe he threw his stuff at me!

A few minutes later, he showed up with more stuff to buy.  I had to walk away.  I was not going to help him again, and thank goodness we were like quadruple covered.  I needed a breather. 

I was told later what happened.  Well, he didn't throw his stuff this time.  He wanted to use a member's only coupon.  Ann told him he couldn't, since he wasn't a member.  He stormed away in a huff, leaving his stuff on the counter.  Ann put it in the restock bin.  A couple minutes later, he showed a third time, saying he wanted to buy the stuff anyway.  I hope I never see him again.  Where was Andy for this?

Mili, a Softgoods Specialist, was cleaning out a dressing room and started to put the clothes away.  She kept smelling something putrid, and looked down to see poop smeared on the socks she was holding.  Who does that?!

I am safe at home now, away from all the crazies who visit REI.